Privacy Policy

Effective Date: May 7, 2025

NovaClaws ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase from our website, www.novaclaws.com (the “Site”).

🔍 Information We Collect

When you visit or use our Site, we may collect the following types of personal information:

• Order Information: name, billing and shipping address, email, phone number, payment information (via third-party processors)
• Device Information: IP address, browser type, time zone, cookies, and analytics data
• Communications: email interactions, customer service chats, order inquiries

We collect this data when:

• You browse or interact with our website
• You place an order or attempt to do so
• You contact us via email or form submissions

🎯 How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill orders, process payments, and arrange shipping
• To send order confirmations, updates, and customer service responses
• To detect potential fraud or abuse
• To improve our website, services, and product offerings
• To send marketing communications if you opt in

🔐 Third-Party Sharing

We do not sell your personal information.

We only share information with trusted service providers who help us operate our business, including:

• Shopify (eCommerce platform)
• Payment processors (e.g., Stripe, PayPal)
• Shipping providers
• Email platforms (for order updates or marketing, only if opted in)

All such third parties are required to protect your information and use it only as necessary to support NovaClaws.

🌎 International Customers

We proudly ship worldwide. By placing an order or interacting with our Site, you acknowledge that your data may be processed in the United States where our business operates.

If you're located in the EU, UK, Canada, or Australia, your data may be subject to your local privacy laws, including:

• GDPR (EU/UK): You may request access, correction, or deletion of your data
• PIPEDA (Canada): You have the right to know how your data is used
• Privacy Act 1988 (Australia): You may request a copy or update of your personal data

To exercise any of these rights, contact us at info@novaclaws.com.

🗂 Data Retention

We retain your personal information only as long as necessary:

• To complete your orders
• To comply with legal and tax obligations
• To resolve disputes or prevent fraud

You may request deletion of your personal data by emailing us at info@novaclaws.com.

⚙️ Your Choices

You can:

• Opt out of marketing emails at any time using the unsubscribe link
• Disable cookies in your browser (note this may affect site functionality)
• Request data access, correction, or deletion (subject to legal limits)

🔄 Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal, operational, or business practices. The updated version will always be posted on this page.

📬 Contact Us

If you have any questions, concerns, or data requests, please contact us:

Email: info@novaclaws.com
Website: www.novaclaws.com