Return & Exchange Policy

At NovaClaws, your satisfaction is our top priority. If you're not completely in love with your press-on nails, we’re here to help.

💅 All Sales Are Final

Due to the handmade nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges unless the item you received is defective or damaged upon arrival.

🛠️ Defective or Damaged Items

If you receive a damaged or incorrect item, please email us at info@novaclaws.com within 7 days of delivery. Include the following:

• Your order number
• A clear photo of the item and packaging
• A description of the issue

We will review your claim and offer a replacement or store credit if eligible.

📦 Lost or Stolen Packages

Once your order has been shipped, NovaClaws is not responsible for lost, stolen, or delayed packages. Please contact your local carrier to file a claim. We recommend choosing tracked shipping at checkout.

🕓 Order Changes or Cancellations

As our products are made-to-order and ship quickly, we cannot guarantee any changes or cancellations after your purchase is confirmed. If you made a mistake in your order, email us immediately at info@novaclaws.com — we will try our best to assist you.

❤️ Thank You for Choosing NovaClaws

Every set is crafted with care to deliver salon-quality beauty at home. If you have any questions, don’t hesitate to contact us at info@novaclaws.com.